Refund and Returns Policy

Thank you for choosing AI Avatar Oasis. We strive to provide you with a seamless and enjoyable experience. This Refund and Returns Policy outlines the terms and conditions for refunds and returns.

1. Refund Eligibility

• Refunds can be requested within 30 days from the date of purchase.
• To be eligible for a refund, the product or service must be in its original condition, and you should provide proof of purchase.

2. Refund Process

• To request a refund, contact our customer support at orders@aiavataroasis.site within the 30-day period.
• Once your refund request is received and approved, we will initiate the refund process.
• The refund will be credited back to the original payment method used for the purchase.

3. Return of Physical Goods

• If your purchase includes physical goods, you will need to return the item to us before the refund is processed.
• Shipping costs for returning physical goods are the responsibility of the customer.

4. Exclusions

• After 14 days from the date of purchase, all sales are considered final, and no refunds will be provided.
• Some products or services may be non-refundable, and this will be clearly communicated at the time of purchase.

5. Processing Time

• Refunds will be processed within a reasonable timeframe after approval.
• The time it takes for the refund to be reflected in your account may vary depending on your financial institution.

6. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer support at orders@aiavataroasis.site.

Please note that this is a general template and should be customized to reflect the specifics of your products, services, and company policies. It’s recommended to seek legal advice to ensure compliance with relevant laws and regulations.